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The customer service support that I got from Steve, the after service I amgrateful and happy to have that gives your reassurance, care, attention andempathy but also very professional and direct to the point. My 2nd time around and like the first great service and support with my issues.

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Quick responses and very knowledgeable staff. Very helpful. Awaiting deliverynow and hopefully a quick fit.

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Excellent service, first class product.Fitting the lock is not complex or difficult, but can be a little fiddly (stubbyfingers and little screws) any one with basic DIY skills should be capable offitting these.I had to enlarge a couple of holes in my door but it really wasn’t an issue.Downloaded the TT Lock app and now […]

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Simply the best customer service I’ve ever experienced even on a Sunday. And Ilove the lock itself and the ease of installing it.

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I bought the SS Slim smart lock from simpled.uk. What impressed me the most wastheir customer service – the support team responded quickly, politely, andexplained everything clearly. I had some questions about a discount, and they retroactively applied a 10%“first order” discount to the lock price and refunded the difference. Thisreally showed that they care […]

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This is not the first time I’ve written a positive review about this company. I felt the need to reinforce the super customer service that I have received yet again, following an issue I had with one of my door locks. This company went above and beyond to ensure 100% customer satisfaction and the issue […]

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Secured My Home with a Flawless, High-Quality Smart Handle! I needed a reliable way to secure an internal wooden door at specific times forsafety, and I quickly became frustrated with the limited options—from basicbathroom locks to clunky smart overlays. After some research, I found Simpledand their Leverline smart door handle, which looked like the perfect, […]

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Having done my research, I was relieved that my efforts to fit the slimline (TFmodel) lock, myself (without having any DIY experience), were succesful and itwas great to have a lock which no longer requires me to take house keys (fingerprint sensor, PIN codes etc..) with me and have a door that auto locks behindme. […]

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Fantastic support from the team. I couldn’t have expected more.We love the thumbprint access.

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I have 2 of their locks, had a few problems fitting one and the customer servicewas excellent. After 2 phone calls problems solved. Great work, thank you

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I’ve had 3 Simpled locks now for about 20 months.One of them started showing a bit of a problem. One email to Simpled wasanswered promptly and the problem solved.

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Dear Simpled Team, I wanted to thank you for the outstanding customer service I received recently,especially from Angel from your support team. When my door lock failed, Angelresponded almost immediately and shipped the necessary parts right away, gettingmy home secure again in no time. Their professionalism and speed were exactlywhat I needed, and I will […]

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I purchased and had my double sided smart lock installed about 2 years ago.It’s a brilliant lock, and it gives me peace of mind about my home security.Yesterday, it decided to have a day off, and wouldn’t let my open my door to getout. Alexa, wouldn’t unlock it either, so I rang Simpled, and explained […]

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Remotely operated Smart locking system.The initial contact and discussions about my needs were very productive andallowed me to purchase the equipment needed. The delivery of which came bydifferent carriers, one of which, the most important bit the Lock, went missing.Simpled accepted the word of the carrier who insisted they delivered when Icould prove they hadn’t, […]

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