Customer Reviews

The customer service support that I got from Steve, the after service I am
grateful and happy to have that gives your reassurance, care, attention and
empathy but also very professional and direct to the point.

My 2nd time around and like the first great service and support with my issues.

Quick responses and very knowledgeable staff. Very helpful. Awaiting delivery
now and hopefully a quick fit.

Excellent service, first class product.
Fitting the lock is not complex or difficult, but can be a little fiddly (stubby
fingers and little screws) any one with basic DIY skills should be capable of
fitting these.
I had to enlarge a couple of holes in my door but it really wasn’t an issue.
Downloaded the TT Lock app and now the whole family has there own pass code and
scanned fingerprints.
The best thing is that our UPVC door now locks as soon as it closes, previously
we had to physically lock it every time. With an increase in reports of some
dodgy characters trying people’s front doors in the local area it brings peace
of mind for the whole family…and it looks good

Simply the best customer service I’ve ever experienced even on a Sunday. And I
love the lock itself and the ease of installing it.

I bought the SS Slim smart lock from simpled.uk. What impressed me the most was
their customer service – the support team responded quickly, politely, and
explained everything clearly.

I had some questions about a discount, and they retroactively applied a 10%
“first order” discount to the lock price and refunded the difference. This
really showed that they care about their customers.
I can confidently recommend this company and their SS Slim lock.

This is not the first time I’ve written a positive review about this company. I
felt the need to reinforce the super customer service that I have received yet
again, following an issue I had with one of my door locks. This company went
above and beyond to ensure 100% customer satisfaction and the issue was resolved
within days. I can highly recommend.

Thank you to the support team that helps me this week.

Secured My Home with a Flawless, High-Quality Smart Handle!

I needed a reliable way to secure an internal wooden door at specific times for
safety, and I quickly became frustrated with the limited options—from basic
bathroom locks to clunky smart overlays. After some research, I found Simpled
and their Leverline smart door handle, which looked like the perfect, sleek
solution. I took the plunge during their Black Friday sale and ordered one.

Delivery and First Impressions:
The handle arrived promptly the very next day, well-packaged, and felt robust
and well-constructed straight out of the box.

Exceptional Customer Support (The Latch):
I immediately ran into one issue: the handle came supplied with an adjustable
60/70mm backset latch, but my door required a 45mm backset. I contacted the
Simpled helpline, and although they didn’t stock the 45mm latch, the
representative was incredibly knowledgeable and helpful. He advised they were
readily available from any decent retailer, which allowed me to quickly source a
compatible latch from Amazon. This demonstrated great support and knowledge,
even when they couldn’t supply the accessory themselves.

Installation & Setup:
The installation the next day was straightforward. It took me about an hour
total, including a little chiseling to adjust the latch hole and drilling the
two new handle holes. The instructions were very clear.
I also purchased the optional WiFi hub. Once the Leverline was operational,
connecting the hub (2.4GHz only) and getting both devices recognized in the
TTLock app took mere minutes. A quick note: Simpled devices currently use the
free TTLock app, which was clarified by the helpline rep—their own Simpled app
is a future product currently in development.

Performance and Integration:
Two days in, I couldn’t be happier. The lock is faultless, exceptionally
well-built, and looks fantastic on the door. Setting up a PIN code and
thumbprint was simple, and both work perfectly. Unlocking via the app is easy,
and I was even able to integrate it into Home Assistant with a little help from
HACS and Github—a huge bonus for tech enthusiasts!
(The only minor hitch is with my iWatch—holding it up as an NFC device currently
brings up the bank card payment screen instead of unlocking the door. I still
need to figure that bit out!)

Final impression:
Based on the quality of the product, the prompt delivery, the helpful customer
service, and the flawless operation, I highly recommend Simpled and the
Leverline smart handle. It’s been an excellent experience.

Product Purchased: Simpled Leverline Smart Door Handle

Having done my research, I was relieved that my efforts to fit the slimline (TF
model) lock, myself (without having any DIY experience), were succesful and it
was great to have a lock which no longer requires me to take house keys (finger
print sensor, PIN codes etc..) with me and have a door that auto locks behind
me. However I was reliant on a 3rd party tutorial on YouTube, as it wasn’t that
straight forward to fit and having to remove the multi point locking system to
accomodate the extra length on the power cable behind it, was a lot more than I
wanted. My recommendations are that the arrow marking the position of the
external handle relative to the spindle needed to be much clearer (eg coloured
red or black rather than just embossed on the metal), that the power cable
length should be more easily adjustable, that the QR code, for the instruction
manual, needed to be more prominent within the box and combined withsome basic
pictorial instructions as well as highlighting the correct App (the Simpled one
is available for download but not for use)

Fantastic support from the team. I couldn’t have expected more.
We love the thumbprint access.